Shipping policy

Thank you for shopping with Cobble Grove!

We’re so happy you’re here. Below you’ll find everything you need to know about how your order is packed, shipped, and delivered.

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1. Order Processing

All orders are processed within 1–3 business days after payment is received.

During busy seasons, holidays, or promotional periods, processing times may take slightly longer — but we’ll always keep you updated if there’s a delay.

Orders placed on weekends or holidays are processed the next business day.

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2. Shipping Times

Delivery times vary depending on your location and product availability.

Typical delivery estimates:

• U.S. orders: 5–10 business days

• International orders (if available): 10–20 business days

Please note that unexpected carrier delays, customs processing, or weather events may extend delivery times — but we’ll help you track your package every step of the way.

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3. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number.

You can track your shipment anytime through the link in that email or your Cobble Grove account page.

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4. Shipping Costs

Shipping rates are calculated at checkout based on your address, order weight, and shipping option selected.

From time to time, we may offer free or discounted shipping promotions — keep an eye out for those!

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5. Wrong Address or Delivery Issues

Please double-check your shipping address before submitting your order.

Cobble Grove isn’t responsible for orders shipped to incorrect addresses provided at checkout. If your order hasn’t shipped yet, contact us as soon as possible at hellocobblegrove@gmail.com, and we’ll do our best to update the address.

If a package is marked “delivered” but you can’t locate it, please check with your household members or neighbors, then contact your carrier. If you still can’t locate it, email us — we’ll do everything we can to assist.

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6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date) with your order number and photos, if applicable.

We’ll work with the carrier to investigate and replace or refund your item if needed.

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7. International Shipping

If you’re ordering from outside the U.S., import taxes or customs fees may apply once your order arrives in your country. These charges are the responsibility of the customer and vary by location.

We’ll always do our best to minimize extra costs where possible.

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8. Contact Us

Questions about shipping or delivery?

Email hellocobblegrove@gmail.com — we’re here to help make sure your Cobble Grove order reaches you safe and sound. 💛